By Staff Reporter
ISLAMABAD: The Pakistan Telecommunication Authority (PTA) has conducted network-level and consumer-level surveys during the third quarter of 2026 to assess the quality of fixed-line broadband services across major cities of the country, including Gilgit-Baltistan.
The surveys aimed to evaluate the performance of Broadband Service Providers (BSPs) against prescribed quality standards and assess the standard of internet services being delivered to consumers.
At the network level, the assessment covered key performance indicators, including network availability, jitter, latency, bandwidth utilisation and data transmission speeds. Consumer-level surveys examined the actual performance of broadband connections and the quality of internet services experienced by users.
Based on the findings, the PTA assessed compliance with prescribed service standards and identified areas requiring improvement. Operators were being directed to take corrective measures wherever performance deficiencies were identified to address shortcomings and improve service delivery.
The authority reaffirmed its commitment to ensuring continuous improvement in fixed-line broadband services nationwide and providing consumers with better, more reliable internet connectivity.
Detailed findings of the third-quarter 2026 surveys have been made available on the PTA’s official website for public information.
