Islamabad-UNS: Responding to growing number of complaints of maladministration and negligence against the officials of the FIA, ASF, ANF, Customs etc. posted at the Islamabad Airport, a Wafaqi Mohtasib Inspection Team visited the Airport today to look into such complaints and initiate urgent steps for their redressal.
Headed by the Advisor, Wafaqi Mohtasib Office, Maj. Gen. (R) Haroon Sikandar Pasha a 3-member Inspection Team went round the national and international lounges, luggage area, CIP lounge and the immigration and other counters of the airport to obtain first-hand knowledge of the passengers’ problems. It also interacted with the passengers present there, who complained about the indifferent and unhelpful attitude of the personnel posted at the airport.
Similarly, a large number of passengers, particularly those arriving from abroad complained about late delivery and loss of luggage saying that it was a very common occurrence at the airport. More so, they said that the airport authorities are non-cooperative and insensitive to their complaints.
The Team also directed that whenever there is a flight cancellation or change in schedule, the affected passengers must immediately be informed through phone calls or SMS to save them of unnecessary hassle. The Inspection Team further instructed that separate counter be established at the airport for the senior citizens, diplomats and parliamentarians in addition to those using wheel chairs. The Team instructed the airport authorities to increase the Facilitation Counters in proportion to increasing number of flights.
The Inspection Team also reviewed the progress made with regard to the recommendations given during the earlier visits of the Inspection Teams.
Later, the Inspection Team also visited the One Window Facilitation Desks (OWFDs) at the airport which is being manned by the personnel of 12 Federal Agencies and inquired about the nature of complaints mostly filed with them. It directed that the presence of officials may be ensured through biometric means and all possible facilities may be provided to the passengers particularly to the Overseas Pakistanis.
** **
