ISLAMABAD -UNS: Under the directions of Wafaqi Mohtasib, Mr. Ejaz Ahmad Qureshi, the Director General, Wafaqi Mohtasib Secretariat Mr. Ashfaq Ahmad accompanied by Consultant Mr. Khalid Sial held a Khuli Katchery at Kotli (AJ&K) and heard complaints against the Federal entities there.
They also issued instructions to the official concerned representing the Federal Government organizations and disposed of many complaints on the spot. The Khuli Katchery was attended by a large number of complainants and they aired their grievances against the Electricity, Sui Gas, Passport Office, NADRA, BISP, Pakistan Post, Postal Life Insurance and National Savings. With a view to prompt redressal of complaints, the Wafaqi Mohtasib Secretariat officials issued on the spot instructions to the officials representing the Federal Agencies, who assured their fullest cooperation in this regard.
The Director General, Wafaqi Mohtasib Secretariat, speaking on the occasion, said
that the officials belonging to Federal entities must discharge their responsibilities in
accordance with the rules & regulations and to desist from any kind of wrong doing. The
Wafaqi Mohtasib officials also met the local media representatives after the Khuli
Katcheri and briefed them on Wafaqi Mohtasib’s initiatives, powers and the procedure
for lodging complaints to seek redressal.
Earlier, the Wafaqi Mohtasib’s officials also delivered an awareness lecture
dilating upon the procedure to lodge a complaint and how to get relief from the Wafaqi
Mohtasib Office. They stated that any person can lodge a complaint on a simple piece of
paper in the form of an application addressed to the Wafaqi Mohtasib adding that each
and every case is decided within the 60 days. They informed that the Wafaqi Mohtasib,
Mr. Ejaz Ahmad Qureshi resolved 193,000 complaints during the last year, which is also
a record. They stated that the Wafaqi Mohtasib has established a regional Office in the
AJ&K, Muzaffarabad sometime back with a view to facilitating the people of Azad
Jammu and Kashmir, which is now fully functional.
