D.G. KHAN-UNS: The Wafaqi Mohtasib (Ombudsman), Ejaz Ahmad Qureshi has formally inaugurated the Regional Office at Dera Ghazi Khan here today, which brings the number of Wafaqi Mohtasib’s Regional Offices to 26 in the country.
Speaking on the occasion, the Wafaqi Mohtasib expressed the resolve that the efforts
would continue for prompt disposal of public complaints and dispensing administrative justice to
the people of far flung and backward areas. He urged the government officials to ensure speedy
resolution of public complaints closer to the doorsteps of the people. He said that there was a
continuous increase in the redressal of public complaints since 2024, which reflects the trust and
the confidence the general public has in the viability of this institution.
The Wafaqi Mohtasib further added that efforts have been made to expand outreach and
accessibility of the institution during the last couple of months as new regional offices have been
established at Muzaffarabad (AJ&K), Gilgat Baltistan, Mirpur Khas (Sindh) and Sahiwal
(Punjab) to facilitate the public.
The inaugural ceremony was attended by a large number of the local heads of the Federal
Government agencies apart from civil society members and the media. Later, talking to the
media representatives, the Wafaqi Mohtasib informed that more than 226,372 complaints have
been received last year, out of which 223,198 have been resolved satisfactorily. The
implementation rate also stood at an impressive 92.31%.
The Wafaqi Mohtasib further informed that 126 Khuli Katcheries have been held during
the outgoing year and 171 visits were undertaken to the remote and far-flung areas for dispensing
quick administrative justice in addition to the 79 Inspection Visits under the OCR programme
intended for improving the service delivery operations of the various federal government
agencies.
He said that our Investigating Officers held Khuli Katcheries at the remote and far off
places with a view to dispensing administrative justice on the spot. “Due to the untiring efforts of
the officers and our staff members and owing to the initiatives like the Informal Resolution of
Disputes (IRD), the general public have been benefitted and their complaints being addressed in
large numbers. Similarly, the complaints relating to the Children and Overseas Pakistanis have
also been taken care of since there are separate Grievance Commissioners for Children and
Overseas Pakistanis, working in the Wafaqi Mohtasib’s Office.
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